COVID-19 Carrier Updates for Agency Partners

Last Updated:  August 20, 2020

American Modern 


"Chubb’s U.S. small business clients whose policies renew between April 1 and August 1, 2020 will receive an automatic 25% reduction in the sales and payroll exposures used to calculate their premium as well as a 15% reduction in liability, collision, and medical payment premiums for their commercial auto insurance.

In addition, Chubb will purchase $1 million in gift cards from small business clients around the country, which will be donated to healthcare workers and other first responders on the front lines of the pandemic in their communities."


"We understand that businesses are facing significant obstacles and may find it difficult to immediately pay insurance premiums. To address this situation and ensure continued coverage, we’ve taken the following actions to support our small business customers.

Until June 1, 2020, CNA will:

  • Suspend all policy cancellations for nonpayment
  • Waive all late fees
  • Continue regular premium billing"

CNA Updates and Contact Information — 03.27.20

CNA Statement on COVID-19 [Website]

CNA COVID-19 Updates — 03.20.20 

EmPower HR


"This crisis is pervasive. Given an unprecedented decline in driving, customers will receive a Shelter-in-Place Payback of more than $600 million over the next two months. This is fair because less driving means fewer accidents. We are also providing free identity protection for the rest of the year to all U.S residents who sign up, since our lives have become more digital.

Shelter-in-Place Payback

Allstate, Esurance and Encompass personal auto insurance customers will receive a Shelter-in-Place Payback. Most customers will receive 15% of their monthly premium in April and May, totaling more than $600 million. Customers will receive the money back through a credit to their bank account, credit card or Allstate account. The fastest way for Allstate customers to receive this payback is to utilize the Allstate Mobile app. We are working with state insurance regulators to move forward expeditiously. We will not reduce your compensation on these policies, as we are not treating this as a reduction in premium.

Free Identity Protection

Shelter-in-place orders require us to work, take classes and visit friends virtually, which increases our exposure to cybercrime. To help people, Allstate is making the Allstate Identity Protection product free for the rest of the year with no opt-out requirement. Allstate Identity Protection helps protect people from identity theft and financial fraud and provides more control over information shared digitally. U.S. residents can get the free identity protection product through Dec. 31, 2020, regardless of whether they are already Allstate or Encompass customers, by signing up in April or May.

As you know, we have already taken other actions such as letting customers postpone their payments without penalty and expanding coverage if they use their cars to do delivery work."


Great American Insurance Group

The Hartford

Liberty Mutual 

Live Oak Bank


Merchants Insurance Group

Video Conferencing: Protocol & Safety Tips — 4/16 & 4/17 

LinkedIn: Targeting New Business — 4/29 & 4/30 & 5/1 

Facebook: Leveraging Your Own Network — 5/13 & 5/14  & 5/15

Instagram: Engaging with Prospect Audiences —  5/27 & 5/28 & 5/29




"Effective immediately, we are suspending cancellation and nonrenewal of coverage due to nonpayment through May 15, 2020. We will not charge interest, late fees or penalties during this period, providing policyholders extra time to pay their premiums without risking cancellation."

Utica National 

Important Contact Information

  • Billing: 800-598-8422
  • After-Hours Emergency: 800-695-1914
  • All Claims: 800-216-1420
  • New Business Application: 
  • Endorsements: 

For details on how to transition your agency to work remotely during this time, check out Our Journey of Going Virtual