For updates on how COVID-19 affects Indium agency partners, carrier partners, and business operations, visit

COVID-19 Updates for Indium Partners

We'll update this page with as-they-happen updates from our carrier partners and industry leaders regarding business operations during the COVID-19 pandemic. 


American Modern 


"We understand that businesses are facing significant obstacles and may find it difficult to immediately pay insurance premiums. To address this situation and ensure continued coverage, we’ve taken the following actions to support our small business customers.

Until June 1, 2020, CNA will:

  • Suspend all policy cancellations for nonpayment
  • Waive all late fees
  • Continue regular premium billing"

CNA Updates and Contact Information — 03.27.20

CNA Statement on COVID-19 [Website]

CNA COVID-19 Updates — 03.20.20 


Great American Insurance Group

Liberty Mutual 

Live Oak Bank


Merchants Insurance Group





Travelers Expands COVID-19 Billing Relief for Customers — 03.27.2020

"Effective immediately, we are suspending cancellation and nonrenewal of coverage due to nonpayment through May 15, 2020. We will not charge interest, late fees or penalties during this period, providing policyholders extra time to pay their premiums without risking cancellation."


Utica National 

Letter to Utica Insureds from Agents [Template] — 03.20.2020


For details on how to transition your agency to work remotely during this time, check out Our Journey of Going Virtual