Meet Our Brand Ambassadors!

Indium’s Brand Ambassadors are seasoned specialists with more than 40 years of experience in the insurance industry in sales, service and training. Their professional accomplishments and career experiences allow them to deliver personalized learning and valuable insights for our agency partners.



In her role as Brand Ambassador, Kim Wyrick is responsible for increasing brand awareness, growth and customer loyalty. With an NPS2 Certification from the Net Promoter Academy, Kim also assists our agents with NPS integration for their agencies.

Kim earned her Bachelor’s Degree in Business Administration from John Carroll University, and has been working in the insurance industry ever since starting out as a sales agent for Progressive while in college! After graduation, Kim moved to Grand Rapids, Michigan to work for Westfield Insurance, where she spent four years as a territory manager quoting and underwriting commercial risks for independent agents. Most recently, Kim worked as a Sales Manager at Nationwide Insurance, managing client growth and marketing plans and running all virtual training material development and social media support for company owned stores.

In her free time, Kim loves spending time with her kids, going to the beach and being active outdoors!

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In her role as Brand Ambassador, Mindy Richardson is responsible for increasing brand awareness, growth and customer loyalty.

After graduating from Indiana University of PA with a degree in Marketing, Mindy started her career in the global retail industry before entering the personal banking industry. Most recently, managed a satellite agency for a Nationwide agent before moving into sales and operations, where she mentored and trained new agents on sales techniques and the use and execution of systems, processes and products for Nationwide Insurance corporately-owned agencies.

Mindy’s favorite thing about Indium? The company’s vision of challenging the conventional insurance model!

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In her role as Brand Ambassador, Margo Koester is responsible for increasing brand awareness, growth and customer loyalty.

After graduating from the University of Toledo with a degree in Communications, Margo first moved to Texas, then to Tennessee, where she worked as an insurance agent for Country Financial before transitioning to Nationwide Insurance. While at Nationwide, Margo worked as a Training and Retention Consultant, creating and delivering training material and helping to retain business.

Margo enjoys working at Indium because of its opportunities for growth, and is known for having a positive attitude around the office!

Not yet an agency partner with Indium? Go Indie With Us – click here to get started.

Are you currently an agency partner with Indium? Please contact one of our Brand Ambassadors at or click here for more information on how our Indie Agent Studio can help your team develop the skills and knowledge it needs to Get an Edge™ and Stay Indie™.